Returns & Exchanges

PLAUD.AI stands behind our products with a 30-day money-back guarantee, allowing you to return your device for a full refund if you are not completely satisfied with your recording experience. All returned items must be in their original packaging and include all accessories to be eligible for processing.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack your PLAUD device, charging cables, and accessories in the original box to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our technicians inspect the device, we will process your refund to your original payment method within 5-7 business days.